Getting Support

At CERRIX, we are committed to providing you with the help and guidance you need to make the most of our platform. Whether you’re encountering an issue, have a question, or need assistance using a feature, our Support Portal is the best place to reach out.

Contacting Support

You can easily get in touch with our support team via our dedicated portal:

👉 https://support.cerrix.com/portal/home

Through this portal, you can:

  • Create a new support ticket

    Report an issue, ask a question, or request assistance from our team.

  • Track your existing tickets

    View the status of open tickets, read replies from our team, and follow up if needed.

Helpful Tips When Submitting a Ticket

To help us assist you as quickly as possible, please include the following information when submitting a ticket:

  • A clear and concise description of your issue or question

  • Steps to reproduce the issue (if applicable)

  • Screenshots or error messages (if available)

Account Access

Please note that access to the support portal requires a Cerrix support account. If you don’t have an account yet, contact your organization’s administrator for access.

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