CERRIX Documentation
  • Introduction to CERRIX
  • CERRIX Functionalities
    • Getting Started
    • Using the Dashboard
    • Module Overview
      • Risks
        • AI Risk Description Refinement
        • Budget-based Risk Scoring
      • Controls
        • AI Control Description Refinement
      • Control Advanced Effectiveness Testing
        • Control Advanced Effectiveness Testing Video's
      • Incidents
        • Incidents Standing Data & Emails
        • Creating a New Incident
        • Incidents Workflow
        • Incidents Workspace
        • Incidents Roles & Rights
        • Incidents: Known Issues & Future Improvements
      • Events
      • Business Improvement Management
        • Measures of Improvement (MoIs)
          • Working with MoIs (Measures of Improvement)
        • Findings Report
      • Data Management
      • Third Party Management
      • Tasks & Control Execution
      • Key Risk Indicators (KRI's)
  • Admin Settings
    • External Connections
    • AI Settings
    • Authentication & User Provisioning
  • API Documentation
  • Best Practices & Guides
    • Control Design & Implementation, Execution & Effectiveness Testing: What's the Difference?
    • CERRIX AI FAQ
  • Implementation Guide
  • Import Templates
  • About CERRIX
    • Getting Support
    • Release Notes
    • Release Planning
    • Product Strategy & Roadmap
    • Heavy & Light Users
  • Compliance
    • Strategic Information Security Policy
    • ISO 27001
    • ISAE 3402 Type II
    • Privacy / GDPR
    • Security Statement
    • FSQS Certificate
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  • Contacting Support
  • Helpful Tips When Submitting a Ticket
  • Account Access
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  1. About CERRIX

Getting Support

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Last updated 2 months ago

At CERRIX, we are committed to providing you with the help and guidance you need to make the most of our platform. Whether you’re encountering an issue, have a question, or need assistance using a feature, our Support Portal is the best place to reach out.

Contacting Support

You can easily get in touch with our support team via our dedicated portal:

👉

Through this portal, you can:

  • Create a new support ticket

    Report an issue, ask a question, or request assistance from our team.

  • Track your existing tickets

    View the status of open tickets, read replies from our team, and follow up if needed.

Helpful Tips When Submitting a Ticket

To help us assist you as quickly as possible, please include the following information when submitting a ticket:

  • A clear and concise description of your issue or question

  • Steps to reproduce the issue (if applicable)

  • Screenshots or error messages (if available)

Account Access

Please note that access to the support portal requires a Cerrix support account. If you don’t have an account yet, contact your organization’s administrator for access.

https://support.cerrix.com/portal/home